Category Archives: Business

Wittenberg University professor Dan Fleisch sets a new standard in after-sales service

Posted on February 12, 2009 by Ajay Jaiman

Professor Dan Fleisch set a new standard in after-sales service when he flew 600 miles on Christmas Day to hand-deliver his book to a buyer who had posted a comment on the Amazon web site that his copy of the … Continue reading →

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Refusing to serve underage customers?

Posted on August 8, 2008 by Ajay Jaiman

If you were running a bar, would you refuse to serve an underage customer? Would you make systems to prevent the serving of alcohol to children? How about if you sold cigarettes in your store? What about adult content – … Continue reading →

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…until nearly all advertisements around the world are digital!

Posted on August 17, 2007 by Ajay Jaiman

“There’s a chance to invest right now in China, India, Russia and Brazil, which will pay off big over the next five years… These economies are going to boom, and ads there are going to go directly to mobile and … Continue reading →

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Global Market place for Ideas

Posted on February 20, 2007 by Ajay Jaiman

Business week article on the market place for ideas: “…Colgate-Palmolive… needed a more efficient method for getting its toothpaste into the tube—a seemingly straightforward problem. When its internal R&D team came up empty-handed, the company posted the specs on InnoCentive, … Continue reading →

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“Customer is King”: Conditions Apply

Posted on December 5, 2005 by Ajay Jaiman

‘You can have any color Model T you want, as long as it is black’ is a famous Henry Ford quote from a long time ago. Or is it? No, no, it is still a Ford quote, but I am … Continue reading →

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