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	<title>Jaiman&#039;s Blog &#187; Business</title>
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		<title>Junk food &#8212; just what the doctor ordered?</title>
		<link>http://jaiman.org/blog/2010/10/business/junk-food-just-what-the-doctor-ordered/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=junk-food-just-what-the-doctor-ordered</link>
		<comments>http://jaiman.org/blog/2010/10/business/junk-food-just-what-the-doctor-ordered/#comments</comments>
		<pubDate>Fri, 22 Oct 2010 13:29:46 +0000</pubDate>
		<dc:creator>Ajay Jaiman</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Comment]]></category>
		<category><![CDATA[Culture & Society]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Parenting]]></category>
		<category><![CDATA[children]]></category>
		<category><![CDATA[food marketing]]></category>
		<category><![CDATA[healthy food]]></category>
		<category><![CDATA[junk food]]></category>
		<category><![CDATA[kids]]></category>

		<guid isPermaLink="false">http://jaiman.org/?p=463</guid>
		<description><![CDATA[For sometime now I have held this belief that we need to market healthy food to kids as if it were junk food. I sometimes ‘joke’ that if we were to stop our children from eating spinach and carrots along &#8230; <a href="http://jaiman.org/blog/2010/10/business/junk-food-just-what-the-doctor-ordered/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>For sometime now I have held this belief that we need to market healthy food to kids as if it were junk food. I sometimes ‘joke’ that if we were to stop our children from eating spinach and carrots along with chips they just might find the former two a little more attractive.</p>
<p>I have actually noticed that kids who are not at all happy to eat vegetable will often happily eat a baked dish loaded with vegetables. Kids who will spit out the ‘<em>pallak</em>’ that comes with the ‘<em>paneer</em>’ will often relish a spinach and corn baked. Well, at least mine do (small sample size, I know). To test the theory I once toyed with the idea of starting a fast-food restaurant for kids that served only &#8216;junk food&#8217;. Well, that is what it would be &#8216;marketed&#8217; as to the kids, but actually the food would be healthy and balanced. I even thought up part of the menu, branding, packaging… Unfortunately you cannot always cook everything you can think up, and the idea stayed untested&#8230;</p>
<p>That is one reason why I was really excited to see this campaign that packages carrots as junk food and sells it in vending machines in schools in the US. I wish them well and hope that they succeeded…</p>
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		<title>Wittenberg University professor Dan Fleisch sets a new standard in after-sales service</title>
		<link>http://jaiman.org/blog/2009/02/business/wittenberg-university-professor-dan-fleisch-sets-a-new-standard-in-after-sales-service/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=wittenberg-university-professor-dan-fleisch-sets-a-new-standard-in-after-sales-service</link>
		<comments>http://jaiman.org/blog/2009/02/business/wittenberg-university-professor-dan-fleisch-sets-a-new-standard-in-after-sales-service/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 07:04:13 +0000</pubDate>
		<dc:creator>Ajay Jaiman</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Comment]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[LinkedIn]]></category>
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		<guid isPermaLink="false">http://jaiman.org/blog/?p=126</guid>
		<description><![CDATA[Professor Dan Fleisch set a new standard in after-sales service when he flew 600 miles on Christmas Day to hand-deliver his book to a buyer who had posted a comment on the Amazon web site that his copy of the &#8230; <a href="http://jaiman.org/blog/2009/02/business/wittenberg-university-professor-dan-fleisch-sets-a-new-standard-in-after-sales-service/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Professor Dan Fleisch set a new standard in after-sales service when he flew 600 miles on Christmas Day to hand-deliver his book to a buyer who had posted a comment on the Amazon web site that his copy of the book had missing pages.</p>
<p><a target="_blank" href="http://www.telegraph.co.uk/culture/books/booknews/4581599/Author-flies-600-miles-on-Christmas-Day-to-hand-deliver-Amazon-book.html">Read the Telegraph article </a></p>
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		<title>Refusing to serve underage customers?</title>
		<link>http://jaiman.org/blog/2008/08/business/refusing-to-serve-underage-customers/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=refusing-to-serve-underage-customers</link>
		<comments>http://jaiman.org/blog/2008/08/business/refusing-to-serve-underage-customers/#comments</comments>
		<pubDate>Fri, 08 Aug 2008 07:41:41 +0000</pubDate>
		<dc:creator>Ajay Jaiman</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Culture & Society]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Media]]></category>

		<guid isPermaLink="false">http://jaiman.org/blog/?p=79</guid>
		<description><![CDATA[If you were running a bar, would you refuse to serve an underage customer? Would you make systems to prevent the serving of alcohol to children? How about if you sold cigarettes in your store? What about adult content – &#8230; <a href="http://jaiman.org/blog/2008/08/business/refusing-to-serve-underage-customers/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>If you were running a bar, would you refuse to serve an underage customer? Would you make systems to prevent the serving of alcohol to children?  How about if you sold cigarettes in your store?  What about adult content – either in your store or on your website?</p>
<p>What if you were a social networking site? Would you do something to prevent the eight-year-olds from registering?</p>
<p>I know all of these are not exact parallels, but the fundamental idea is the same. For instance, it bugs me no end that promos for late-night adult movies are shown during prime time TV, sometimes even during programming that is obviously aimed at children.<br />
At least to me, all of these are milder or harsher versions of the same ethical question! There is a difference between putting up some mandatory and hard-to-find signs, and actually preventing the underage customers from being served.<span id="more-79"></span></p>
<p>When it comes to social networking, what I find particularly interesting is that the age restrictions are self-imposed, and yet they themselves do not implement them. Why have them at all? Unlike some of the more obvious examples above, there are, to the best of my knowledge, no legal restrictions imposed by any government.</p>
<p><a target="_blank" href="http://technology.timesonline.co.uk/tol/news/tech_and_web/article4474087.ece#cid=OTC-RSS&#038;attr=1063742">Interesting story in The Times:</a></p>
<blockquote><p>Hundreds of thousands of children aged between 8 and 12 years are using Facebook, Bebo and other social networking sites in clear breach of their age-restriction policies.</p>
<p>Facebook and Bebo have a minimum age requirement of 13 and MySpace of 14, but a study by an internet security company suggests that the sites are unable to enforce their own rules.</p>
<p>Almost a quarter of children aged between 8 and 12 say that they are regular users of one of the big three sites, which suggests that they could have as many as 750,000 underage users between them.</p></blockquote>
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		<title>&#8230;until nearly all advertisements around the world are digital!</title>
		<link>http://jaiman.org/blog/2007/08/business/until-nearly-all-advertisements-around-the-world-are-digital/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=until-nearly-all-advertisements-around-the-world-are-digital</link>
		<comments>http://jaiman.org/blog/2007/08/business/until-nearly-all-advertisements-around-the-world-are-digital/#comments</comments>
		<pubDate>Fri, 17 Aug 2007 18:27:12 +0000</pubDate>
		<dc:creator>Ajay Jaiman</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://jaiman.org/blog/?p=59</guid>
		<description><![CDATA[“There’s a chance to invest right now in China, India, Russia and Brazil, which will pay off big over the next five years… These economies are going to boom, and ads there are going to go directly to mobile and &#8230; <a href="http://jaiman.org/blog/2007/08/business/until-nearly-all-advertisements-around-the-world-are-digital/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>“There’s a chance to invest right now in China, India, Russia and Brazil, which will pay off big over the next five years… These economies are going to boom, and ads there are going to go directly to mobile and directly to the Internet.”  Says David W. Kenny, the chairman and chief executive of Digitas.</p>
<p>He also believes that<strong> “It is only a matter of time until nearly all advertisements around the world are digital.”</strong></p>
<p>Will it? Are we seeing early signs of it yet?</p>
<p>David W. Kenny’ s advertising agency Digitas, was acquired by the Publicis Groupe for $1.3 billion six months ago. Publicis has also acquired an agency in China “…which analysts within Publicis estimate is growing at about 20 percent a year, much faster than global growth in the market, which hovers around 5 percent a year.”</p>
<p>WPP Group, another advertising major recently acquired 24/7 Real Media, an advertising network that positions his company to compete more directly with Google.</p>
<p><a href="http://www.nytimes.com/2007/08/06/business/media/06digitas.html?ex=1344052800&#038;en=58385a0b46134a2f&#038;ei=5088&#038;partner=rssnyt&#038;emc=rss&#038;pagewanted=all">Read more at the New York Times</a></p>
<blockquote><p>Nielsen asked 1,000 consumers on its new “engagement” panel if they could recall any TV commercials they had seen — only one third of them could. In contrast, 79% could recall at least one TV show. This is not the least bit surprising because traditional TV advertising creates NO value for consumers in the moment — or very little.</p>
<p>Contrast your average interruptive TV ad with the other end of the advertising value spectrum, which is currently occupied by search advertising. Search advertising brings you relevant information about a company’s products or services, in the moment when you’re thinking about it, and typically takes you directly to the company’s website where you can actively “engage” (depending on the quality of the site).</p>
<p><a href="http://publishing2.com/2007/08/08/its-easier-for-advertising-to-create-value-with-information-than-with-entertainment/">Read More at Publishing 2.0 </a></p></blockquote>
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		<title>Global Market place for Ideas</title>
		<link>http://jaiman.org/blog/2007/02/business/global-market-place-for-ideas/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=global-market-place-for-ideas</link>
		<comments>http://jaiman.org/blog/2007/02/business/global-market-place-for-ideas/#comments</comments>
		<pubDate>Tue, 20 Feb 2007 17:36:23 +0000</pubDate>
		<dc:creator>Ajay Jaiman</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://jaiman.org/blog/?p=55</guid>
		<description><![CDATA[Business week article on the market place for ideas: “…Colgate-Palmolive… needed a more efficient method for getting its toothpaste into the tube—a seemingly straightforward problem. When its internal R&#038;D team came up empty-handed, the company posted the specs on InnoCentive, &#8230; <a href="http://jaiman.org/blog/2007/02/business/global-market-place-for-ideas/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.businessweek.com/innovate/content/feb2007/id20070215_251519.htm?campaign_id=rss_topStories">Business week article</a> on the market place for ideas: “…Colgate-Palmolive… needed a more efficient method for getting its toothpaste into the tube—a seemingly straightforward problem. When its internal R&#038;D team came up empty-handed, the company posted the specs on InnoCentive, one of many new marketplaces that link problems with problem-solvers. A Canadian engineer named Ed Melcarek proposed putting a positive charge on fluoride powder, then grounding the tube. It was an effective application of elementary physics, but not one that Colgate-Palmolive&#8217;s team of chemists had ever contemplated. Melcarek was duly rewarded with $25,000 for a few hours work.</p>
<p>Does the talent hidden away in India, Brazil, Eastern Europe and literally every where else in the world, finally have a place to put it to use without leaving home? Check some of these out and decide:</p>
<p>InnoCentive <a href="http://www.innocentive.com/">http://www.innocentive.com/</a><br />
YourEncore  <a href="http://www.yourencore.com/">http://www.yourencore.com/</a><br />
Yet2 <a href="http://www.yet2.com/">http://www.yet2.com/</a></p>
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		<title></title>
		<link>http://jaiman.org/blog/2005/12/business/%e2%80%9ccustomer-is-king%e2%80%9d-conditions-apply/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=%25e2%2580%259ccustomer-is-king%25e2%2580%259d-conditions-apply</link>
		<comments>http://jaiman.org/blog/2005/12/business/%e2%80%9ccustomer-is-king%e2%80%9d-conditions-apply/#comments</comments>
		<pubDate>Mon, 05 Dec 2005 16:32:00 +0000</pubDate>
		<dc:creator>Ajay Jaiman</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Culture & Society]]></category>

		<guid isPermaLink="false">http://jaiman.org/blog/archives/14</guid>
		<description><![CDATA[&#8216;You can have any color Model T you want, as long as it is black&#8217; is a famous Henry Ford quote from a long time ago. Or is it? No, no, it is still a Ford quote, but I am &#8230; <a href="http://jaiman.org/blog/2005/12/business/%e2%80%9ccustomer-is-king%e2%80%9d-conditions-apply/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>&#8216;You can have any color Model T you want, as long as it is black&#8217; is a famous Henry Ford quote from a long time ago. Or is it? No, no, it is still a Ford quote, but I am not sure if it is from a long time ago. That’s the way I felt when I was recently at a car dealer’s showroom. It not only felt like a million years away from the 21st century buzz word called &#8216;mass customization&#8217; but I came back feeling that the company was out to make a sucker of me.</p>
<p>Before I explain how and why, let me state it emphatically that I have always held Toyota Corporation in the highest esteem, largely because of having read the &#8216;The Toyota Way&#8217; – a beautiful book by Jeffrey K. Liker. I also &#8216;believe&#8217; that in Innova, the van that they have launched in India, they have a good product, perhaps the best in its class. It is a different matter that there aren&#8217;t too many vehicles in the class &#8212; a mini van that can seat seven people comfortably.<span id="more-1157"></span></p>
<p>I have been using my Scorpio (Mahindra &#038; Mahindra) for the last three years and am generally happy with it. But I am not so happy that I&#8217;d buy two of them. There are some serious issues with it – for instance, if you have flat front wheel, and you make the mistake of not changing it before it loses all air, you will not be able to use the standard equipment jack to change the wheel. No kidding! An informal chat with the service station mechanic confirmed this. The only way out is to borrow a jack to lift the car high enough to position the second jack in place. Imagine discovering this in the rarified Himalayan air and then searching for a large car that could lend me their jack. But that is not the only reason why I won&#8217;t buy a second Scorpio. It has no boot space, it is noisy, the air conditioning is not up to speed, and if you climb hills with air-conditioning on, the pick up suffers. It is another matter that you cannot really keep the air conditioning on while climbing up, because the car heats up too much. To give Mahindra credit I am told that this problem has now been rectified in the new version of the car. In spite of all this, I still think that the Scorpio is decent value for money. It looks good, has a road presence, and is built like a truck. So I&#8217;ll retain my existing one but will not buy one more.</p>
<p>The Innova, even though it looks terrible and feels flimsy, takes care of all the shortcomings of the Scorpio – it has decent boot space, the air conditioning works, and pick-up is good, with and without the AC on. So a combination of Scorpio and Innova would work very well for me.</p>
<p>But here is what I have found out about the Innova that makes me cringe. They have three models E, G, and V. The version E gets knocked out of consideration because it doesn&#8217;t have power steering – perhaps because it is aimed at the taxi segment. The V has ABS, air-bags, and all sorts of bells and whistles. It is pricy but given our road conditions perhaps worth the extra money. But it has captain seats for the middle row, and the dealer will not change that for a bench seat, even for a price. That captain seats don&#8217;t work for me at all – when we travel out of town, we typically leave the city at the crack of dawn and the kids are just transported to the car in their pajamas. The captain seats don’t quite work for sleeping children – quilt and all. So that gets ruled out. Within the G category they have three offerings imaginatively christened 1, 2, and 3! G1 is basically the Taxi version (E) with a power steering and body colored bumpers, G2 has &#8216;all&#8217; of G1 features plus rear wash and wiper plus front intermittent wipers; yes, can you believe it, intermittent wipers, and they are proud to advertise it. The damn thing must not cost more than 50 bucks at most, (even the dinky Maruti 800 has intermittent wipers!). But Toyota has not put it as standard equipment, perhaps because they want to justify the premium on the model by listing the number of extras. G3 has rear air-conditioning, essentially two sets of additional blowers for the rear seats. That is a necessary requirement for me, because one of the key gripes I have with the Scorpio is the air-conditioning. But I am paying close to hundred thousand rupees for four small blowers that would cost less than 15,000 in the after market. So I check with them if they would plug in the rear blowers, of course for a price, after I buy the G2. The answer is no; moreover they tell me that if I get them plugged in from elsewhere the warranty is void.</p>
<p>So E, G1, G2, and V, get ruled out and that leaves G3 as the only option for me. Even after paying close to a million bucks, I will have to adjust my external rear view mirrors manually, perhaps by walking across – no human driver could possibly reach across to other side and adjust the mirrors manually – they couldn&#8217;t even plug in a cheap lever, as many other much cheaper cars do, at no extra cost. I will not get fog lights, side trimmings, or a CD player. G3 has a cassette player as standard equipment. And I cannot plug in an after market CD player because of some technicality with the connectors. Moreover, the replaced cassette player will not fit into any other car except a Toyota. They &#8216;graciously&#8217; offer to buy it back for 1000 rupees! &#8216;It is not company policy&#8217;, but we are doing it as a favor to you, I am informed. Wow!</p>
<p>I can, for argument sake, go along with the line of thought that a car company cannot really mass customize. Their research team did in-depth interviews with hundreds of potential customers and arrived at the five combinations. But hey, don&#8217;t lock the customer down; if you cannot actively help them meet their specific needs at least don&#8217;t penalize them if they go out and find someone else who can fulfill their needs.</p>
<p>If you pay six or seven hundred thousand Rupees you are willing to accept lower levels of trimmings but at a million bucks you want a car that looks and feels a million bucks! Perhaps that is why the Innova is not meeting the projected numbers. Perhaps the only reason they are selling anything at all is because there is no real competition in this class. And that is perhaps the reason why, despite a nagging feeling that they think I am a moron, I will end up buying the Innova. Just as people bought the black Fords for years, till…</p>
<p>&#8211; Ajay Jaiman</p>
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